Bottom line, we are a small company, we are positioned to ensure your experience with Heritage Distilling Co. is pleasant. If it is not, send us an email. We’ll respond as quickly as possible.
We ship most items within 24 hours of order, tracking information will be sent via email. Customers are responsible for providing a valid address including phone number where someone 21+ can sign for a package. Due to state laws we are NOT allowed to ship spirits to the following states: Alabama, Idaho, Iowa, Kentucky, Louisiana, Maine, Michigan, Mississippi, Montana, New Hampshire, New York, North Carolina, Ohio, Oregon, Pennsylvania, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming. If you live in one of these states and would like the freedom to order spirits over the internet (like you can do with wineries) we urge you to contact your local state representatives to change your state law to allow you more freedom. In the meantime you can try to purchase or special order our products through your local liquor store. Thank you for your understanding. At this time, we do not ship outside of the United States or to AE and APO boxes.
You’ll love our products. If you don’t, send them back within 60 days of purchase and we’ll take care of it.